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09/19/2023
Requirements Quality Research: a harmonized Theory, Evaluation, and Roadmap
High-quality requirements minimize the risk of propagating defects to la...
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04/10/2023
Let's Stop Building at the Feet of Giants: Recovering unavailable Requirements Quality Artifacts
Requirements quality literature abounds with publications presenting art...
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08/02/2022
An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects
[Background] In large open-source software projects, development knowled...
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06/13/2022
A Live Extensible Ontology of Quality Factors for Textual Requirements
Quality factors like passive voice or sentence length are commonly used ...
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01/20/2022
An Alternative Issue Tracking Dataset of Public Jira Repositories
Organisations use issue tracking systems (ITSs) to track and document th...
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10/26/2020
Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession
Legacy software systems typically include vital data for organizations t...
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10/26/2020
How angry are your customers? Sentiment analysis of support tickets that escalate
Software support ticket escalations can be an extremely costly burden fo...
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10/12/2020
Escalation Prediction using Feature Engineering: Addressing Support Ticket Escalations within IBM's Ecosystem
Large software organizations handle many customer support issues every d...
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10/10/2020
Predicting Developers' IDE Commands with Machine Learning
When a developer is writing code they are usually focused and in a state...
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10/10/2020
Customer Support Ticket Escalation Prediction using Feature Engineering
Understanding and keeping the customer happy is a central tenet of requi...
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01/05/2019
ECrits - Visualizing Support Ticket Escalation Risk
Managing support tickets in large, multi-product organizations is diffic...
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01/04/2019
What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations
Understanding and keeping the customer happy is a central tenet of requi...
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01/04/2019
Towards a Live Anonymous Question Queue To Address Student Apprehension
In today's university climate many first and second year classes have ov...
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06/07/2018
