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12/30/2019
An Empirical Study of Factors Affecting Language-Independent Models
Scaling existing applications and solutions to multiple human languages ...
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11/12/2018
Characterizing machine learning process: A maturity framework
Academic literature on machine learning modeling fails to address how to...
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10/21/2018
Challenge AI Mind: A Crowd System for Proactive AI Testing
Artificial Intelligence (AI) has burrowed into our lives in various aspe...
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07/16/2018
Don't get Lost in Negation: An Effective Negation Handled Dialogue Acts Prediction Algorithm for Twitter Customer Service Conversations
In the last several years, Twitter is being adopted by the companies as ...
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03/08/2018
Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media
Chatbot has become an important solution to rapidly increasing customer ...
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09/15/2017
"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts
Given the increasing popularity of customer service dialogue on Twitter,...
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04/18/2017